Can’t find the answer you are looking for? We’ve shared some of our most frequently asked questions to help you out! If you still cannot find the answer to your question here, we recommend you to contact us at [email protected].
ORDER
You could order easily by using our online platform. Select the product required, and add them into your purchase cart, login and go through the simple ordering process. Please make sure the information provided by you is correct and complete. As an order has been made, a confirmed order summary will be stored in you registered account, and you will receive via email too.
Speeding up the purchase process. By ordering online, you will be able to receive a quick quote on prices and you will be able to go through the order confirmation and payment process much faster. Besides, you could access easily to all of your previous orders any time you want.
Yes. You may choose to add any items to your wish list and purchase them later. However, do note that the items added into your wish list are for your convenience to purchase later and they are not meant for any reservation purpose.
Our auto ordering system will request for all of the related ordering information required.
If you would like to cancel your order at the following scenarios, you may contact us at [email protected]. within twenty four (24) hours after the order has been made.
Order not processed yet
In the event that, the order has yet to be processed, we will proceed to cancel your order as soon as possible upon receive of your email.
Order processed
In the event that, we have already processed your order, you need to contact us and return to us the product within seven (7 days) of receiving the products, please refer to RETURN POLICY, and any delivery cost to return the products shall be bear by you. Please be informed that the cancellation of any product is not refundable and online purchases are eligible for online store credit or any exchange request.
Order delivered
In the event that, the product has been delivered to, you need to contact us and return to us the product within seven (7 days) of receiving the products, the details please refer to RETURN POLICY, and any delivery cost to return the products shall be bear by you. Please be informed that the cancellation of any product is not refundable and online purchases are eligible for online store credit or any exchange request.
DELIVERY
Before an order has been placed
Before an order has been made to us, you may sign in and go to “my account”, and can change all your contact information.
Order not processed yet
In the event that, the order has been placed and have yet to process the order. You may contact us at [email protected]. soonest possible (within twenty four (24) hours after the order has been made.
Order processed
In the event that, we have already processed your order, you shall before the order to be sent out, contact us at [email protected]. to change the delivery address.
Due to such changes, the delivery charges might be revised accordingly. Any excess delivery charges paid is not refundable and if the delivery charges is not sufficient to cover the latest delivery charges, we will notify you by email for you to top up. We will not proceed to deliver the order until we receive the shortfall payment for the delivery charges. Kitchen711 shall be under no liability for any delay or failure to deliver the products within estimated timescales due to the changes of delivery address.
Order has been sent out by Kitchen711
In the event that, we have arranged to send out the order, you shall before the order to be delivered to you, contact us at [email protected]. to redirect your order to the latest delivery address.
Due to such changes, the delivery charges might be revised accordingly. Any excess delivery charges paid is not refundable and if the delivery charges is not sufficient to cover the latest delivery charges, we will notify you by email for you to top up. We will not proceed to deliver the order until we receive the shortfall payment for the delivery charges. Kitchen711 shall be under no liability for any delay or failure to deliver the products within estimated timescales due to the changes of delivery address.
Delivery charges may vary depending on the shipment requirements (location and products on order). Please refer to the shipping fees in the checkout process before the payment is made.
For online order status tracking, please sign in your account and refer to the order history.
Shipping time will be updated in the order confirmation document. Please refer to Delivery & Shipping Policy.
PAYMENT
Please send us your bulk quantity inquiry to [email protected]. We will send you a quotation as soon as possible.
Most of the major credit, debit or charge cardsare acceptable; please refer to our Terms & Conditions.
Yes. You may choose to add any items to your wish list and purchase them later. However, do note that the items added into your wish list are for your convenience to purchase later and they are not meant for any reservation purpose.
ACCOUNT
Go to this page https://www.kitchen711.com.my/login and click “login/register”,
Click ‘sign up’ after filling all of the information required.
After submitting the form, your application will be verified, and follow by notification via email.
You could retrieve your password by clicking “forgot password”. Instruction on password retrieval will be sent to your email.
Login and click “my account”, select “edit”. You may update and save the related information here.